Hard returns are used when you want to end one paragraph and start a new one. You do this by pushing the 'Enter' key.
Soft returns are used to signify the end of a line. You make a soft return by pushing the Shift+Enter key at the same time.
Soft returns are commonly used incorrectly. Now you know - hard returns are the go!
Have a big document and incorrectly used soft returns? Here's how to find and replace them across your document.